Shipping Policy

Shipping Policy

At MUSHI, we strive to provide efficient and reliable shipping services to ensure your order arrives in a timely manner. Below, you will find details regarding our shipping methods, processing times, and policies regarding lost or damaged items.

1. Shipping Options & Delivery Timeframes

Free Shipping

  • Method: Orders are shipped via USPS Ground, with an estimated delivery time of 2-5 business days.
  • Processing Time: Please allow up to 48 business hours for order processing, which includes packaging and preparation for shipment.
  • Delivery Timeframe: Your order should arrive within 7 business days from the time of purchase.

Expedited Shipping

  • Method: For faster delivery, select Expedited Shipping, which typically arrives within 1-3 business days.
  • Processing Time: Expedited orders require up to 48 business hours for processing before shipment.
  • Delivery Timeframe: Your order should arrive within 5 business days from the time of purchase.

Important Note: Delivery times begin once your order is in USPS’s possession and not from the time of purchase. Please consider processing time when estimating your order’s arrival.

2. Returns & Exchanges

  • Final Sale Policy: Due to the nature of our products, all consumable items are Final Sale and are not eligible for returns or exchanges.
  • Incorrect or Damaged Items: If you receive an incorrect or damaged order, please contact our customer support team within 48 hours of delivery to resolve the issue.

3. Lost or Damaged Items

  • Shipping Carrier Responsibility: Once an order is handed over to the carrier, Origins is not liable for lost or damaged items during transit.
  • Claims Process: If your order is lost or arrives damaged, please contact USPS or the shipping carrier directly to file a claim.
  • Package Theft: We are not responsible for stolen packages once marked as delivered. Please ensure your delivery address is secure.

4. Contact Us

For any inquiries regarding our shipping policies, order tracking, or assistance with a lost/damaged order, please contact our customer support team:

📧 Email: gummiesmushi@gmail.com

We appreciate your business and are committed to providing a seamless shopping experience. Thank you for choosing MUSHI!